Refund and Cancellation Policy

Last Updated: 25 August 2024

Welcome to DrWebroot. We are committed to providing high-quality digital products and services. Please review our Refund and Cancellation Policy to understand how we handle returns, refunds, and cancellations.

1. General Refund Policy

1.1 Eligibility for Refunds
Refunds are only applicable to digital products or services purchased directly from DrWebroot through our official website. Refund requests must meet the following criteria:

• The product or service was purchased within the last 14 days.
• The product or service has not been significantly used or consumed.
• The issue is not due to user error, incompatibility, or failure to follow the provided instructions.

1.2 Non-Refundable Items
Due to the nature of digital products, certain items are non-refundable:

• Products or services that have been fully delivered or accessed.
• Digital content that has been downloaded, copied, or used.
• Customized services or products tailored specifically for the customer.

1.3 Partial Refunds
In some cases, partial refunds may be granted at our discretion. This may include situations where the digital product or service is partially defective or unusable, but the customer has benefited from a portion of the product or service.

2. Cancellation Policy

2.1 Subscription Services
If you have purchased a subscription service, you may cancel at any time. Upon cancellation:

• You will continue to have access to the service until the end of your current billing cycle.
• No further charges will be applied after the cancellation, but no refunds will be provided for the remaining period of the subscription.

2.2 One-Time Purchases
For one-time purchases, cancellations are only possible before the product or service has been accessed or delivered. Once a digital product has been downloaded or accessed, it cannot be canceled.

2.3 How to Cancel
To cancel a subscription or one-time purchase, please contact our customer support team at hello@drwebroot.com with your order details. We will process your cancellation request within 2 business days.

3. Requesting a Refund

3.1 Refund Process
To request a refund, please email our support team at hello@drwebroot.com with the following information:

• Your order number
• The product or service you wish to refund
• A brief explanation of the reason for your refund request

3.2 Refund Approval
Refund requests will be reviewed within 5 business days. If approved, refunds will be processed to the original payment method within 7-10 business days.

4. Changes to This Policy

DrWebroot reserves the right to modify or update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically.

5. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:

Email: hello@drwebroot.com
Phone: 7838001144
Address: A-114 Brij Vihar Loni Ghaziabad